Employee training
Service Success: Conquer Customer Conflict
Description
A practical workshop designed to help employees handle difficult customers with professionalism, composure, and resilience. In this fast-paced session, participants will build skills to manage confrontational interactions, de-escalate tension, and avoid taking challenges personally.
By the end, employees will feel more confident navigating difficult situations and leave with practical tools to protect their wellbeing while delivering excellent service. The session focuses on self-awareness, effective communication, and resilience techniques to manage stress and frustration.
- 2 Hours
- In-Person
- Virtual
Objectives
- Recognise early signs of difficult customer interactions and understand when and how to step in proactively to support employees before situations escalate.
- Implement immediate responses to de-escalate conflicts, guiding team members through effective techniques such as active listening and calm communication.
- Support employees emotionally and professionally by offering constructive feedback and encouragement during and after a challenging interaction, ensuring they feel confident in their role.
- Foster a resilient team environment by empowering employees with tools to handle difficult customers and creating a culture of respect, positivity, and mutual support.
Get in touch with the Wellity Global team to find out more.
Welcome to Wellity Global, the recognised provider of mental health and wellbeing training to over 1,000,000 employees across 70 countries and including all industries and sectors.
