Employee training
Flourishing on the Frontline
Description
Frontline and customer-facing roles can often be challenging. They commonly involve difficult and confrontational customer behaviour, volatile interactions, tension and high working demands, frequently leaving staff feeling tired, demoralised and demotivated. Amplified by the events of the last few years, and the subsequent heightened levels of emotionality, and fatigue, it is therefore extremely common for front-line workers to struggle with the overwhelm of their working life, particularly in the face of terse communication, microaggressions and unfair treatment.
- 2 Hours
- In-Person
- Virtual
Objectives
- Discovering ways to deal with difficult and confrontational interactions.
- Identifying when and how to give yourself a B.R.E.A.K.
- Learning how to reset and refresh levels of purpose and drive.
- Establishing the importance of connection, teamwork and support.
This Training Goes Well With
Get in touch with the Wellity Global team to find out more.
To discuss our Flourishing on the Frontline session in more detail or any of our other leadership or employee sessions, complete the form with your details and one of the team will be in touch to answer your questions and schedule an introductory call.
